The Telecounselor (Temporary Staff) assists in the recruitment process by making outbound calls to prospective students at various stages in the enrollment process from inquiry to matriculation. The Telecounselor will report to the Lead Recruitment Specialist. DUTIES AND RESPONSIBILITIES: • Makes outcalls to students from inquiry, application, acceptance, confirmation, and matriculation • Respond to email inquiries as directed
• Keeps daily records of attempted and completed calls
• Performs other duties as assigned
• Keeps daily records of attempted and completed calls
• Performs other duties as assigned
Required Knowledge, Skills, and Abilities:
• Demonstrated knowledge of and a strong commitment to the mission and operation of the Office of Admissions.
• Demonstrated written and oral communication skills.
• Possesses the appropriate professional demeanor for working with stakeholders within and outside the university community.
• The ability to work in a team environment and adapt to change.
• Ability to maintain a flexible work schedule.
• Knowledge of computer and work processing/database software.
• Excellent customer service and communication skills.
• Confidentiality: The position requires complete and utmost confidence regarding the maintenance and processing of student information.
Troy University
University of Alabama