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Program Coordinator

Rutgers, The State University of New Jersey is seeking a Program Coordinator for the Access Center – Suicide Hotline Department within Rutgers University Behavioral Health Care.

The Program Coordinator provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shifts. Provides oversight of all services and ensures compliance with all relevant regulatory standards.

Among the key duties of this position are the following:

  • Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
  • Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center’s staff.
  • Addresses staff performance issues via progressive discipline as outlined by Human Resource policies.
  • Actively participates in scheduled staff training and supervisory meetings and delivers training to staff.
  • Monitors staff compliance with all documentation requirements on a consistent basis as monitored by documentation reports, supervisory tools and chart review.
  • Serves as liaison within the collaborating agencies, external funding sources, and other departments within RBHS.
  • Communicates to staff in timely manner appropriate information obtained from meetings and conferences to enhance productivity of facility operations.

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