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Medical Services Assistant

Rutgers, The State University of New Jersey, is seeking a Medical Services Assistant for the Central Practice Operations at the Rutgers Robert Wood Johnson Medical School.

The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations.

Among the key duties of this position are the following:

  • Implements patient experience techniques in all patient interactions, in-person, telephone and telehealth visits.
  • Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
  • Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned.
  • Assist in the treatment and examination of patient.
  • Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.
  • Observes patient, records significant conditions and reactions, and notifies supervisor or Physician of patient’s condition and reactions to drugs, treatment and significant incidents.

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