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Enrollment Solutions Manager – Enrollment Management & Marketing

As part of the Enrollment Management and Marketing Division, the Enrollment Solutions Manager ensures the efficiency and effectiveness of the application process; coordinates the development, operations and training in Technolutions Slate; supports enrollment management communications across campus; manages enrollment data collection and reporting; and works closely with the Vice-President for Enrollment Management & Marketing (VPEMM) on strategic enrollment projects and initiatives. The Enrollment Solutions Manager reports directly to the VPEMM and provides leadership to internal and external constituencies.

  • Ensure efficiency and effectiveness throughout the application process to provide prospective students with a seamless experience to enrollment.
  • Create and maintain business processes involving system-tracked information, such as admission inquiries and applications, prospective student visits, interviews and events, college fairs, high school visits, admission file review and decision notification, financial aid awarding, and enrollment deposits.
  • Develop and deliver regularly scheduled enrollment reports and ad-hoc data requests.
  • Assist in establishing strategic goals, assessing communication effectiveness, and developing enrollment-focused admissions policies and procedures.
  • Lead the development, maintenance and testing of all inquiry forms and applications.
  • Produce, maintain and deliver CRM (Slate) user documentation and training.
  • Oversee the implementation of Enrollment Management communications developed by the admissions, financial aid, and marketing and communications teams.
  • Collaborate with campus constituencies (e.g. faculty, staff, coaches) in support of efforts to achieve enrollment goals.
  • Oversee the development, management, and maintenance of enrollment CRM solutions and related enrollment software.
  • Manage data processing in collaboration with admissions staff, cross-campus partners, and external partners and vendors.
  • Collaborate with IT and other campus offices to implement and oversee interoperability between Slate, the student information system, and connectivity between AU systems.
  • Ensure consistent standards and quality control for enrollment software based on current industry best-practices.
  • Provide leadership and training as needed for the application processors.
  • Represent the division on committees and collaborate with the Office of Institutional Effectiveness on data needs.
  • Maintain all Common Application and Centralized Application System (CAS) platforms.
  • Oversee the import and export of data in Slate related to enrollment.
  • Perform other work-related duties as assigned.