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Clinical Services Representative II

Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II for the department of Medicine pod at the Rutgers Robert Wood Johnson Medical School.

The Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations. This position performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.

Among the key duties of this position are the following:

  • Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
  • Reviews and updates registration information for established patients.
  • Maintains computer databases.
  • Posts payments to billing records and reconciles credit balances.
  • Answers routine inquiries with regards to status of patient billing, insurance payments, etc., in person in writing or by telephone while maintaining for patient confidentiality.

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