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Assistant Supervisor Service Assistant

Job Summary:

The Assistant Supervisor Service Assistant is responsible for ensuring daily operations by assisting Supervisor; monitoring work process of Service Assistants.

Duties & Essential Job Functions:

1. Accomplishes staff job results by assisting Supervisor in coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; implementing enforcing systems, policies, and procedures.
2. Assists Supervisor with training requirements by monitoring staff on cleaning methods, equipment operation, or room set up.
3. Maintains operations by monitoring schedules; assigning and monitoring work; troubleshooting daily operational problems; responding to emergencies; assisting with records maintenance; implementing new procedures.
4. Ensures daily work is accomplished by performing Service Assistant staff duties; performing Supervisor duties as assigned.
5. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations, preparing chemicals for cleaning supplies.
6. Monitor assets by inventorying supplies and equipment; following manufacturer’s recommendation for equipment, or supplies; securing keys and property.
7. Provides quality service by enforcing quality and customer service standards.
8. Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED.
• 3 years of cleaning experience, including acting as team leader.

Preferred Education & Experience:

• None

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.
• Satisfactory results from a post-offer physical examination.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of safety regulations.
• Knowledge of job-related policies and regulations.
• Knowledge of Microsoft Windows.
• Knowledge of basic computer operations.
• Knowledge of basic Spanish/English communication.
• Knowledge of basic record keeping techniques.
• Knowledge of training techniques.
• Knowledge of customer service techniques.
• Skill in some or all components of Microsoft Office.
• Ability to work with cleaning chemicals.
• Ability to communicate verbally.
• Ability to draft grammatically correct correspondence.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling, climbing ladders and stairs, and prolonged sitting.
• Lifting and moving objects and equipment up to 20 lbs.

Work Environment:

• Work is indoors/outdoors and not sedentary and is subject to schedule changes and/or variable work hours.
• May be exposed to hazardous materials and noxious fumes on occasion.
• The noise level in this work environment is usually moderate.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. 

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