The Assistant Director of Facilities Technology is responsible for the overall direction and coordination of technology solutions across Facilities, inclusive of Facilities Operations & Maintenance, Planning, Design, & Construction, and Finance & Business Operations. The Assistant Director interprets business needs, coordinates with Information Technology to identify technology solutions, and provides project management for implementation of solutions. This person also supports technology through software programming of system interfaces and through system administration of Facilities’ Computer Maintenance Management System (CMMS).
Duties & Essential Job Functions:
1. Supports Facilities by residing in the most appropriate office space as determined by the department, attending staff meetings, proactively developing relationships with staff to understand their business needs and goals, identifying technology to help achieve goals, serving as champion and advocate for technology needs, and assuming primary responsibility for documentation.
2. Creates and executes plans associated with Facilities web management, integration opportunities, analysis, metrics and other Facilities technology projects, such as integrating with the Building Automation System (BAS) and Lighting Controls Systems, which are either Open BaCNet or Modbus protocols
3. Develops, manages, and deploys Facilities CMMS reports and customization for workflows (rules, decisions, dashboards, and messages) to ensure consistent processes across Facilities and the University.
4. Builds, develops, integrates, and maintains custom online portals within the CMMS environment for use by Facilities staff, and includes, but not limited to use of SQL, TABLEAU, BIRT, etc.
5. Manages, maintains and oversees the day-to-day operations of the various Facilities enterprise systems including the CMMS (AiM), Building Automation Systems, Timeclock Management System, Computer Aided Design (CAD) and Construction Documentation Systems, and project management systems.
6. Drives the technical vision and strategic direction of technology used in Facilities with input from the various business lines.
7. Oversees the effective implementation of new systems, modules, and features of these systems.
8. Evaluates the effectiveness of existing systems, modules, and features and institute revised processes or workflow as needed.
9. Acts as Liaison between Facilities’ systems and TCU’s IT department; represents Facilities Systems in meetings related to IT policies and procedures across TCU.
10. Works closely with Facilities’ internal staff and TCU’s IT Department to coordinate maintenance, support, monitoring and alerting, and new installations.
11. Responds to internal and external inquiries related to departmental processes, functions, and systems.
12. Develops a process that helps document the changes or system admin tweaks that are made to AiM and other software programs.
13. Develops IT management procedures and processes that will suit the needs of the Facilities now and in the future.
14. Maintains a working knowledge of TCU’s applications and system integration and is able to understand changes in order to anticipate cross-system impacts at the University level, and work with Facilities leadership to mitigate risk and optimize business processes.
15. Facilitates or delivers end-user training/documentation and informational sessions (when appropriate) to all business lines.
16. Creates and develops ongoing assessments to ensure consistent use of the CMMS and other enterprise systems across Facilities and the University.
17. Maintains and oversees the Facilities website and the information contained therein.
18. Supervises CMMS Administrator and serves as backup for the CMMS System Administrator.
19. Works with management to prioritize business and information needs.
20. Maintains technical knowledge by attending educational workshops and technical training; reviewing professional publications.
21. Contributes to team effort by accomplishing related results as needed.
22. Performs other related duties as assigned
Required Education & Experience:
• Bachelor’s degree in Computer Science, computer related field of study and 7 years of increasing responsibility in information technology, IT project management, management, systems support or equivalent combination of education and experience.
• High School Diploma or GED and 11 years of increasing responsibility in information technology, IT project management, management, systems support or equivalent combination of education and experience.
Preferred Education & Experience:
• Supervisory experience.
• Experience with facility maintenance/construction practices and terminology
• Experience in process/systems analysis
• Experience with Computerized Maintenance Management Systems
• Experience with the various functions of information technology (networking, systems, security, etc.) in a large to enterprise environment
• Experience working in an educational environment, preferably Higher Education
Required Licensure/Certification/Specialized Training:
Preferred Licensure, Certification, and/or Specialized Training:
Knowledge, Skills & Abilities:
• Knowledge of various IT functions (networking, server and software systems, security, etc.)
• Knowledge of SQL, TABLEAU, BIRT, PeopleSoft.
• Knowledge of web-based applications such as HTML and JAVA.
• Knowledge of organization skills and problems solving skills.
• Knowledge in interpersonal skills, customer service and conflict management skills, excelling in the ability to facilitate communication among departments, while ensuring user requests are fulfilled promptly.
• Skill in writing/coding queries, report writing, and presenting findings.
• Skill in some or all the components of Microsoft Office.
• Ability to operate basic office equipment.
• Ability to draft grammatically correct correspondence.
• Ability to balance multiple projects simultaneously.
• Ability to evaluate and make recommendations to improve operations.
• Ability to prioritize, organize and work independently, or as part of a project team, to complete multiple tasks.
• Ability to identify potential process and workflow improvements.
• Ability to derive insight from large amounts of data from diverse sources.
• Ability to quickly learn new applications and equipment.
• Ability to train staff on best practices of data analysis in admissions systems (i.e., training on query and report building).
• Ability to interpret business needs, identify technology solutions, and understand technical requirements.
• Ability to manage the implementation of IT solutions.
TCU Core Competencies:
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
Physical Requirements (With or Without Accommodations):
• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.
• Work is indoors/outdoors and mostly sedentary and is subject to schedule changes and/or variable work hours or work remotely.
• There are no harmful environmental conditions present for this job except those condition encountered in facilities equipment space.
• The noise level in this work environment is usually moderate except those noise levels encountered in facilities equipment space.
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.