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Ambulatory Care Technician (Certified)

Rutgers, The State University of New Jersey, is seeking an Ambulatory Care Technician (Certified) for the Department of Medicine with in the New Jersey Medical School. Under the direction of the Program Manager, the Ambulatory Care Technician (ACT) provides medical assistance to nurses and physicians in the overall care of patients, including technical procedures such as phlebotomy, and intramuscular and subcutaneous injections. The ACT functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The ACT must demonstrate competency in all skills related to the performance of patient care. This position also assists with receptionist, telephone, and filing duties. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The ACT maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The ACT demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.

Among the key duties of this position are the following;

  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
  • Assists patients to exam room and prepares patients for examination.
  • Participates in staff meetings by providing constructive input and facilitating problem solving.
  • Schedules patient appointments including outside physicians and hospital/ancillary services.
  • Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.